Strategy / Positioning & Messaging

Positioning & Messaging

A clear, defensible answer to why a customer should choose you specifically.

What It Is

Positioning is the specific, ownable space a brand claims in the customer's mind; messaging is how that position gets communicated consistently across every channel.

Why It Matters

Vague positioning ('quality and service') is invisible to customers comparing options — sharp positioning gives them an actual reason to choose you.

Business Impact

Clients get a positioning statement and messaging pillars that marketing, sales and product teams can all point to when writing anything customer-facing.

Benefits

We pressure-test positioning against real competitor claims, not just internal aspiration, so it holds up in the market.

Services Included

Everything under this offering.

Capabilities you can mix and match as your needs grow.

Positioning Statement

A single, sharp statement of who you're for and why you win.

Messaging Pillars

3-4 core message themes every piece of content can draw from.

Voice & Tone

Guidance on how the brand should sound across channels.

Proof Points

Evidence and data backing up every core messaging claim.

Deliverables

What the strategy produces.

Messaging your whole team can write from.

  Positioning Statement
  Messaging Framework
  Voice & Tone Guide
  Proof Point Library
  Elevator Pitch
  Website Copy Direction
  Sales Talk Track
  Competitor Comparison
Portfolio

Work in this space.

View All Projects
SaaS

B2B Repositioning

A repositioning project for a SaaS platform competing against larger incumbents.

Coming Soon
D2C

Messaging Framework

Core messaging pillars for a direct-to-consumer wellness brand.

Coming Soon
Hospitality

Brand Voice Definition

Voice and tone guidelines for a hospitality group's guest communications.

Coming Soon
Manufacturing

Positioning Against Legacy Players

Repositioning a manufacturer against larger, older competitors.

Coming Soon
— Process

Our process, start to finish.

The same disciplined process behind every engagement.

Step 01

Research Review

Grounding the work in existing customer and competitor research.

Step 02

Positioning Draft

Drafting 2-3 candidate positioning directions.

Step 03

Messaging Build

Developing pillars and proof points under the chosen position.

Step 04

Voice Definition

Documenting tone so writing stays consistent across teams.

Step 05

Rollout

Briefing marketing, sales and product teams on the new messaging.

— FAQ

Positioning & Messaging questions, answered.

If recent customer or competitor research exists we can work from it; otherwise we recommend starting with Market & Audience Research.
No — positioning and messaging are strategic and verbal; visual identity work is separate and optional.
We pressure-test candidate positions against real competitor claims and customer language before finalizing.
Messaging pillars are typically handed to a copywriter or our Experience team to execute in final copy.
2–3 weeks for positioning and messaging, assuming research is already in hand.
Yes — B2B positioning is one of our most common engagements, particularly for companies competing against larger players.
— Let's Talk

Ready to Grow Your Business?

Tell us who you're competing against — we'll map the positioning on a free call.